1. Health & Personal Information We Collect
BIG X LAB collects patient demographic and contact details necessary to perform diagnostic testing and
deliver accurate medical reports. This includes patient name, age, gender, address for home collection,
phone/WhatsApp number, email, and doctor prescriptions.
2. How We Use & Protect Your Diagnostic Data
Patient health information is used exclusively to collect specimens, conduct pathological analysis, produce
certified laboratory reports, and dispatch digital PDFs via encrypted WhatsApp or email channels. We maintain
strict medical confidentiality and never sell or monetize health records.
3. Security & Data Confidentiality
We enforce rigorous technical and administrative security measures to protect electronic health records and
diagnostic archives against unauthorized access, loss, or disclosure, adhering to clinical healthcare privacy
guidelines.
4. Third-Party Disclosures
Diagnostic records are shared exclusively with the patient, their authorized caregiver, or referring
physician upon request. Statutory health reporting is conducted solely where mandated by regulatory public
health authorities.
5. Cookies & Platform Analytics
Our website utilizes standard performance cookies to streamline navigation and optimize mobile booking
interactions. You may configure your browser to decline non-essential cookies.
6. Contacting Our Data Privacy Desk
For questions regarding your health records or data protection, please write to our privacy officer at
care@bigxlab.shop.